Privacy policy
Privacy Policy — Elara Clarke
At Elara Clarke, your privacy is important to us. This Privacy Policy explains how we collect, use, store, and protect your personal information when you visit our website or make a purchase with us.
1. About This Privacy Policy
We are committed to handling your personal information responsibly and transparently. This policy outlines what information we collect, why we collect it, and how we protect your data while you shop with Elara Clarke.
2. Information We Collect When You Visit Our Website
When you browse our website, we may automatically collect certain information, including:
- Pages you visit
- Date and time of your visit
- Your IP address
- Browser type and device information
This information helps us maintain website performance, improve user experience, and ensure our website operates smoothly.
3. Cookies
Elara Clarke uses cookies and similar technologies to improve your browsing experience and provide a more personalized shopping journey.
Cookies help us remember preferences, understand how visitors use our website, and improve our services. You can manage or disable cookies at any time through your browser settings.
4. Contact Information
When you contact us by email or through our website, we collect the information you provide, such as your name, email address, and message details.
This information is used only to respond to your questions, provide support, and improve our customer service.
5. Processing Your Orders
When you place an order with Elara Clarke, we collect the personal information needed to process and deliver your purchase.
This may include:
- Name
- Shipping address
- Contact details
- Payment information
Your information is used only for order processing, payment handling, shipping, and customer support.
6. Email Marketing
If you choose to subscribe to our newsletter, we may send you updates, promotions, and product information.
You can unsubscribe from marketing emails at any time by clicking the unsubscribe link included in our emails or by contacting us at:
7. Sharing Information With Service Providers
To successfully complete your order, we may share necessary information with trusted third-party partners, including payment providers, shipping companies, and fulfillment services.
We only share information that is required to provide our services and do not sell your personal information to third parties.
8. Online Advertising & Marketing
We may use marketing tools such as Meta Pixel and Google Ads to better understand customer interests and provide more relevant advertisements.
These tools may collect information about website activity to help us improve our marketing efforts and create a better shopping experience.
9. Your Privacy Rights
As a Canadian company, Elara Clarke respects your rights under applicable Canadian privacy legislation, including PIPEDA (Personal Information Protection and Electronic Documents Act).
You may request access to your personal information, ask for corrections, or request deletion where applicable.
To make a privacy-related request, please contact us at:
10. Data Retention
We keep personal information only for as long as necessary to provide our services, comply with legal requirements, resolve disputes, and maintain proper business records.
When information is no longer required, it will be securely deleted or anonymized.
11. Contact Us
If you have any questions regarding this Privacy Policy or how we handle your information, please contact us:
Elara Clarke
Toronto, Canada
info@elara-clarke.com